A couple of years ago, I had an apparent lapse of judgement and bought a 21″ Dell LCD because it seemed to be a good monitor and a good price. Even after my earlier experiences with Dell.
Last winter, it developed an odd dim area in the shape of an L. It was under warranty.
I made the mistake of contacting Dell support. It probably took 2-3 hours of calling before they agreed to replace it. I’m pretty sure I said each of these things to them at least 5 times:
- No, it does not have an Express Service Tag. It has only a serial number tag, and no, it is not the same format as the Express Service Tag.
- No, my computer doesn’t have an Express Service Tag either. It is not a Dell computer.
- Yes, it is possible to use a Dell monitor with another kind of computer.
- Yes, I did buy the monitor from Dell. Would you like the order number?
- No, hooking it up to another computer doesn’t change it. Do you remember I told you that the area looks green even when the monitor is OFF?
- I was just talking to someone else, who was going to transfer me to some other department, but (hung up on me, sent me to a busy signal, sent me to a menu that accepts no input) instead.
Eventually I spoke to somebody that understood the concept of a serial number and agreed to send me a replacement monitor. I made the mistake of giving them a shipping address for that.
Ever since then, they have sent me stupid catalogs.
NO, DELL, I DO NOT WANT TO BUY A FLAMINGO PINK INSPIRON NOTEBOOK
that is what I think each week when I get such a catalog.
Today I got another magazine. Featuring Flamingo Pink inspirons yet again. And a page that says “Raze your standards.” Need I say more?
I will therefore be following the advice of Junkbusters.com and will file a Prohibitory Order against Dell at my earliest convenience. That’s the first time I’ve been motivated to do that.
And if they don’t honor that, they’ll be hearing from the postal inspectors.
Dell has now become my most despised company ever. Yes, even more than Sprint.