Category Archives: Hardware

A Linux-Based RFID Thing Finder

Hardware, Technology

Sometimes I have things nicely organized. Power adapters for radios in one drawer, for cameras in the next. And sometimes… not so much. Sometimes I’m not sure if things are in the basement or the attic. It seems like technology should be able to help solve this problem, but as far as I can tell, no such solution exists yet.

So I’m planning to build one.

Here’s my general idea. Feedback, of course, is welcome.

Each item to be tracked can have an RFID tag of some sort attached to it. These tags can be read by an RFID reader at a distance of somewhere between 1ft and 1m in typical conditions. The reader could then act as a proximity alert to an object being searched for – a “you’re close” beep, for instance.

That helps, but is only part of the battle. It doesn’t help if you don’t even know which room to look in. So the second part of the plan is that the RFID reader is constantly talking to an object database. Besides the obvious association between RFID tag IDs and object descriptions, the database will also capture background reads of RFID tags. Logged with accurate timestamps, we can then conjecture that RFID reads that occurred within a few seconds of each other are probably physically nearby. If boxes have RFID tags on them, then I can probably get a reasonable idea, down to a box or two, of which box that elusive book is in. If I further put tags on certain immovable physical locations in the house, such as every few feet along shelving, then these will also be captured in the background and hopefully associated with objects nearby, giving a good physical idea of where things are.

What’s more, the simple act of looking for things using the RFID reader would help keep the proximity tables up-to-date, since it could of course log the RFID tags it sees on the way. The only discipline required to keep this info current is to periodically hover nearby storage areas when moving things around.

I like this concept a lot. That doesn’t mean it’s necessarily simple.

Implementation requirements

  • The cost of tagging an item must be less than $0.25 each. Ideally it would be $0.10 or less. We’re talking hundreds or thousands of items here, so even the $2.50 RFID tags for sale on hobbyist sites are way too expensive. RFID tags in industrial bulk quantities are needed, and cheaply.
  • Read range must be at least 1ft, and ideally 3ft, and ideally even around as many obstacles as possible. Shorter than that and it can’t even take in a whole box without pulling things out.
  • Cost kept as reasonable as possible.
  • Must be simple and unobtrusive, requiring little manual effort or discipline to maintain current data. This is the reason for RFID instead of barcodes; barcodes require much more specific action (scan the bin, scan the item) rather then just turn on the scanner and wave it around a bit.

Software side

I’m envisioning the software being split into two components. One would run on an embedded system with the RFID reader. Its job is simple transmitting of scanned RFIDs to the server, receiving instructions from the server, and generating a tone if it’s in search mode and the item being searched is nearby.

On the server lies a database. The database would contain descriptions for the objects that are tagged (so that the tag ID can be looked up). It would also contain the timestamped scan logs.

I envision a simple CGI-based frontend to it that is mobile-friendly, so a laptop, phone, tablet, etc. could be the user interface for the thing – saving the cost of a display and input device by reusing what most people already have.

This is the part I feel most qualified to work on already.

Hardware

The first question is what kind of RFID tags to use. Optimizing for cost per tag, the 800/900MHz UHF tags (EPC gen 2) seem ideal. I have found them in costs approaching $0.10 per tag when bought in rolls of 500 or 1000 Avery RFID labels. That’s reasonable.

The RFID reader is the more complicated part. UHF RFID readers are a lot more costly than their HF or LF counterparts. So far, the cheapest solution I have found started with a post about an Arduino UHF reader. It used a SolidDigi UHF reader board with UART interface for $177. That same board is also available with a USB interface at the same cost.

There is also the need for an antenna. There is a small 5dBi one rated 0-50cm for $8, or a $100 8dBi version rated 1-6m designed for wall mounting. They sell these in kit form that include power adapter, USB cables, etc. as well. The kit with the small antenna runs $192, including reader board.

Next is the compute platform. A DreamPlug might work for this at $160, though both the cost and the power consumption (5VDC 3A) are high. A Raspberry Pi seems perfect, though for whatever reason seem to be backordered by months everywhere and don’t include wifi. The Pi is $35, and the USB wifi is another $30, plus a cheap SD card, so we’re around $80 of computing. The running total of the project, then, is at least $272. Add on provisions for batteries, some sort of case, etc. and we’re probably past the $300 mark. That’s a lot cheaper than the $1000 for handheld RFID readers.

The final item is tags. Bulk tags can be found in the $100 to $200 range, making the total cost of the project $400 to $500. Higher than I’d like, but providing some valuable experience building something.

Risks

There are a few major risks to the project. First among them is read distance. If it’s not long enough, the usefulness of the project will be low. Fortunately, $100 gets a more high-gain antenna and I’d only be out the $8 if the cheaper one doesn’t pan out. But that’s something of a cold comfort, as it’s another, well, $100.

Having a bunch of RFID hardware can be used for all sorts of other interesting things, though, so it could perhaps be reused or repurposed.

Another risk is that RFID collisions wouldn’t be handled as intelligently as I’d like, meaning that the read range required to be useful would activate so many tags that collision algorithms break down. I don’t know enough about RFID collision algorithms to know if this is a serious councern.

Introducing the Command Line at 3 years

Children & Computing, Debian, Family, Hardware, Linux

Jacob is very interested in how things work. He’s 3.5 years old, and into everything. He loves to look at propane tanks, as the pressure meter, and open the lids on top to see the vent underneath. Last night, I showed him our electric meter and the spinning disc inside it.

And, more importantly, last night I introduced him to the Linux command line interface, which I called the “black screen.” Now, Jacob can’t read yet, though he does know his letters. He had a lot of fun sort of exploring the system.

I ran “cat”, which will simply let him bash on the keyboard, and whenever he presses Enter, will echo what he typed back at him. I taught him how to hold Shift and press a number key to get a fun symbol. His favorite is the “hat” above the 6.

Then I ran tr a-z A-Z for him, and he got to watch the computer convert every lowercase letter into an uppercase letter.

Despite the fact that Jacob enjoys watching Youtube videos of trains and even a bit of Railroad Tycoon 3 with me, this was some pure exploration that he loves. Sometimes he’d say, “Dad, what will this key do?” Sometimes I didn’t know; some media keys did nothing, and some other keys caused weird things to appear. My keyboard has back and forward buttons designed to use with a web browser. He almost squealed with delight when he pressed the forward button and noticed it printed lots of ^@^@^@ characters on the screen when he held it down. “DAD! It makes LOTS of little hats! And what is that other thing?” (The at-sign).

I’ve decided it’s time to build a computer for Jacob. I have an old Sempron motherboard lying around, and an old 9″ black-and-white VGA CRT that’s pretty much indestructible, plus an old case or two. So it will cost nothing. This evening, Jacob will help me find the parts, and then he can help me assemble them all. (This should be interesting.)

Then I’ll install Debian while he sleeps, and by tomorrow he should be able to run cat all by himself. I think that, within a few days, he can probably remember how to log himself in and fire up a program or two without help.

I’m looking for suggestions for text-mode games appropriate to a 3-year-old. So far, I’ve found worm from bsdgames that looks good. It doesn’t require him to have quick reflexes or to read anything, and I think he’ll pick up using the arrow keys to move it just fine. I think that tetris is probably still a bit much, but maybe after he’s had enough of worm he would enjoy trying it.

I was asked on Twitter why I’ll be using the command line for him. There are a few reasons. One is that it will actually be usable on the 9″ screen, but another one is that it will expose the computer at a different level than a GUI would. He will inevitably learn about GUIs, but learning about a CLI isn’t inevitable. He won’t have to master coordination with a mouse right away, and there’s pretty much no way he can screw it up. (No, I won’t be giving him root yet!) Finally, it’s new and different to him, so he’s interested in it right now.

My first computer was a TRS-80 Color Computer (CoCo) II. Its primary interface, a BASIC interpreter, I guess counts as a command-line interface. I remember learning how to use that, and later DOS on a PC. Some of the games and software back then had no documentation and crashed often. Part of the fun, the challenge, and sometimes the frustration, was figuring out just what a program was supposed to do and how to use it. It will be fun to see what Jacob figures out.

Netbook or thin & light notebook?

Hardware

I am a big fan of thin and light notebooks. I’ve been using the 9″ EeePC 901 for awhile now, almost since it first came out. I initially loved it. The keyboard, while an obstacle, wasn’t as much as I feared. The thing got insanely long battery life (5-6 hours or more typical), and was so small that my laptop bag is a “DVD player bag”.

Now for the downsides. I am getting into a time where I’m spending more time on the laptop, and I’m starting to be far more acutely aware of them. is performance. Let’s face it: the 901 is just a slow machine all-around. The video performance isn’t great, and I can watch the Thunderbird interface being drawn as it loads. But the real killer is the SSD storage. It is exceptionally slow, and gets in the way of multitasking in a serious way. (Syncing mail? Kiss performance in Firefox goodbye.)

Problem is the 1024×600 screen. This is becoming a serious inconvenience, as when you combine the need to do a lot of scrolling with slow scrolling performance, the result is unpleasant. Coding is pretty difficult at that size.

#3 is the keyboard size. It is OK for light-duty work, but it is getting in the way for more serious work.

So I’m looking for a replacement. I’m thinking something in the 10″ to 12″ range, thin and light, would be ideal. My main criteria are size, weight, performance, and compatibility with Debian. Durability is an added plus as it will be riding in my bicycle bag on a regular basis.

This puts me in something of a grey area: there are netbooks in that range, and then there are machines like the Macbook Air (which may actually be a bit bigger than I’d like).

I have recently been hearing good things about the EeePC 1005PE (Atom N450) and the 1201N (N270 with Nvidia Ion). The 1201N seems to beat the 1005PE in terms of performance (especially video-related), but with far less battery life. I think I could live with the slower CPU, but the 1005PE still has only 1024×600 resolution, which would be a big problem for me.

Lenovo has an IdeaPad U150 with an 11.6″ 1366×768 screen, and in the 12″ size, they’ve got various options, both Atom and Core 2 Duo. The X200 and X200s look interesting, but lack a touchpad. (The X200s appears to be their long-lasting-battery version.) The HP EliteBook 2530p also looks interesting; it has a touchpad, but is heavier and appears to have inferior battery life to the X200s.

What ideas do people have?

My Week

Hardware

It’s been quite the week.

Stomach Flu

Last Friday, my stomach was just starting to feel a little odd. I didn’t think much off it — a little food that didn’t go over well or stress, I thought.

Saturday I got out of bed and almost immediately felt like throwing up. Ugh. I probably caught some sort of stomach flu. I was nauseous all day and had some terrible diarrhea to boot. I spent parts of Saturday, Saturday night, Sunday, and Sunday night “supervising some emergency downloads” as the BOFH would say. By Sunday afternoon, I thought I was doing good enough to attend a practice of the Kansas Mennonite Men’s Choir. I made it through but it wasn’t quite as up to it as I thought.

Monday morning I woke up and thought the worst was behind me, so I went to work. By evening, the worst clearly was not behind me. I was extremely cold, and then got very hot a few hours later. Tuesday I left work a little early because of not feeling well.

Servers

Wednesday a colleague called me at home before I left to say that the ERP database had a major hiccup. That’s never good. The database is this creaky old dinosaur thing that has a habit of inventing novel ways to fail (favorite pastime: exceeding some arbitrary limit to the size of files that no OS has cared about for 5 years, then hanging without telling anybody why). My coworkers had been working on it since 5.

I went into the office and did what I could to help out, though they had mostly taken care of it. Then we went to reboot the server. It didn’t come back. I/O error on sda just after init started, and it hung. Puzzled, as it just used that disk to boot from. Try rebooting again.

This time, I/O error as the fibre channel controller driver loads. Again, puzzled as it just used that controller to load grub. Power cycle this time.

And now the server doesn’t see the fibre channel link at all. Eep. Check our fiber optic cables, and power cycle again.

And THIS time, the server doesn’t power back up. Fans whir for about a second, then an ominous red light I never knew was there shows up. Eeep!

So I call HP. They want me to remove one CPU. Yes, remove one CPU. I tried, and long story short, they dispatch a local guy with a replacement motherboard. “Can you send along a FC controller, in case it’s dead too?” “Nope, not until we diagnose a problem with it.”

Local guy comes out. He’s a sharp guy and I really like him. But the motherboard wasn’t in stock at the local HP warehouse, so he had to have it driven in from Oklahoma City. He gets here with it by about 4:30. At this point the single most important server to the company’s business has been down almost 12 hours.

He replaces the motherboard. The server now powers up — yay! And it POSTs, and it…. doesn’t see the disks. !#$!#$

He orders the FC controller, which is so very much not in stock that they can’t get it to us until 8:30AM the next morning (keep in mind this thing is on a 4-hour 24/7 contract).

Next morning rolls around. Outage now more than 24 hours. He pops the FC controller in, we tweak the SAN settings appropriately, we power up the machine, and….

still doesn’t see any disks, and the SAN switch still doesn’t see any link. EEP!

Even the BIOS firmware tool built into the controller doesn’t see a link, so we KNOW it’s not a software issue. We try plugging and unplugging cables, trying different ports, everything. Nothing makes a difference.

At this point, while he ponders what else he can replace while we start migrating the server to a different blade. We get ERP back up on its temporary home an hour later, and he basically orders us every part he can think of while we’ve bought him some room.

Several additional trips later, he’s replaced just about everything at least once, some things 2 or 3 times, and still no FC link. Meanwhile, I’ve asked my colleague to submit a new ticket to HP’s SAN team so we can try checking of the switch has an issue. They take their sweet time answering until he informs them this morning that it’s been *48 HOURS* since we first reported the outage. All of a sudden half a dozen people at HP take a keen interest in our case. As if they could smell this blog post coming…

So they advise us to upgrade the firmware in the SAN switch, but they also say “we really should send this to the blade group; the problem can’t be with the SAN” — and of course the blade people are saying “the problem’s GOT to be with the SAN”. We try to plan the firmware upgrade. In theory, we can lose a switch and nobody ever notices due to multipathing redundancy. In practice, we haven’t tested that in 2 years. None of this equipment had even been rebooted in 390 days.

While investigating this, we discovered that one of the blade servers could only see one path to its disks, not two. Strange. Fortunately, THAT blade wasn’t mission-critical on a Friday, so I power cycled it.

And it powered back up. And it promptly lost connection to its disks entirely, causing the SAN switches to display the same mysterious error they did with the first blade — the one that nobody at HP had heard of, could find in their documentation, or even on Google. Yes, that’s right. Apparently power cycling a server means it loses access to its disks.

Faced with the prospect of our network coming to a halt if anything else rebooted (or worse, if the problem started happening without a reboot), we decided we’d power cycle one switch now and see what would happen. If it worked out, our problems would be fixed. If not, at least things would go down in our and HP’s presence.

And that… worked? What? Yes. Power cycling the switch fixed every problem over the course of about 2 minutes, without us having to do anything.

Meanwhile, HP calls back to say, “Uhm, that firmware upgrade we told you to do? DON’T DO IT!” We power cycle the other switch, and have a normal SAN life again.

I let out a “WOOHOO!” My colleague, however, had the opposite reaction. “Now we’ll never be able to reproduce this problem to get it fixed!” Fair point, I suppose.

Then began the fairly quick job of migrating ERP back to its rightful home — it’s all on Xen already, designed to be nimble for just these circumstances. Full speed restored 4:55PM today.

So, to cap it all off, within the space of four hours, we had fail:

  • One ERP database
  • ERP server’s motherboard
  • Two fiber optic switches — but only regarding their ability to talk to machines recently rebooted
  • And possibly one FC controller

Murphy, I hate you.

The one fun moment out of this was this conversation:

Me to HP guy: “So yeah, that machine you’ve got open wasn’t rebooted in 392 days until today.”

HP guy: “WOW! That’s INCRED — oh wait, are you running Linux on it?”

Me: “Yep.”

HP: “Figures. No WAY you’d get that kind of uptime from Windows.”

And here he was going to be all impressed.

Review: Silicon Mechanics

Hardware, Reviews

After some hilariously frightening reactions from Dell support to simple problems, and HP becoming aggressively competitive on price, we’ve been using HP servers for a few years now. The hardware is good, and the support, while reasonable, always… pauses… when I mention that we’re running Debian. I try not to let it slip if I don’t have to.

We put in some HP blades a couple of years ago, and I was annoyed to discover that they have discontinued that enclosure and all the blades in it. I decided this was a good time to look at their newer options, as well as at other companies.

Back in July, I had noticed a Silicon Mechanics booth at OSCon. I noticed their slogan “experts included.” That sounds great; we’ve got software experts here, but not hardware experts, and I’d enjoy dealing with a company that knows more about their hardware than I do. I went up to their booth and asked what they’d say about us running Debian on their hardware. “That would be just fine.” “So you’d fully support it when I’m running Debian?” “Sure.” “What about management software – do you have any of that which I’d find annoying to port to Debian?” “Our servers don’t need any management software other than what comes with your kernel.” Good answers.

So, when it came time for us to decide what to do about getting a new server in here, I figured I’d call up Silicon Mechanics and see what they’d recommend. They put me on a conference call with a sales rep and an IT engineer, and wound up recommending a 1U server for us to start with, and an iSCSI storage device to address some of the storage needs we have (both for that server and others). I had heard of iSCSI only vaguely, and asked how it worked, and what the performance would be like compared to our 2Gb FC SAN. I got back intelligent (and correct) answers.

They probably spent 2 hours with me on the phone before we placed an order. I was incredibly happy with their service, level of expertise, and helpfulness. They even did a webinar to demo the management interface on the storage unit for me.

Today, the 1U server arrived. I unboxed it and set it on my desk to configure. First item: set an IP address for the IPMI card. That’s the device that lets me connect to it over a web browser and interact with the console, power cycle it, etc. as if I was there. I set an IP, but somehow couldn’t seem to figure out the username and password for the web interface.

So I called Silicon Mechanics support at the number that was included on the fridge magnet (!) that came with the shipment. Phone rang once. Then a live, capable American answered. No menus, no fuss. I asked my question. He apologized, saying, “I should know that, but I’ll have to look it up… hold on just a bit.” I had my answer about 90 seconds later. He offered to send me the full docs for the IPMI card if I wanted as well.

So I’ve been very impressed with them so far. From what I’ve heard, their iSCSI enclosure ought to be quite something as well. They even helped us spec out a switch that supports trunking for use with it.

I’ll give them a “highly recommended”.

Dot-Matrix Teletype Simulator Update and Request for Teletype Info

Hardware

I recently wrote about wanting to have a teletype. Well, I have since realized that teletypes weigh hundreds of pounds, draw hundreds of watts, and aren’t available on eBay for a reasonable price. Well I knew the hundreds of pounds bit, but still. I pretty well have had to give up on a real teletype.

So, now on to the next best thing: a teletype simulator. Enter the two free dot-matrix printers that found their way to my office earlier this week. One of them even works. I bicycled to the awesome local office supplies store (about 11 miles away) to buy a ribbon for it. This is the place that’s been there since the 1890s. They still stock dot matrix ribbons, typewriter ribbons, and even fanfold paper.

On the project. Linux has its heritage in Unix, which was used with these devices. It can be made to work with them even now. But there’s a trick: teletypes used a bidirectional serial link. Dot matrix printers have no keyboard. So we have to take input from a different device than we send output to.

A simple trick will do for that:

TERM=escpterm telnet localhost > /dev/lp0

Now, here’s the next problem. Dot-matrix printers have a line buffer. They don’t start printing the line at all until they see CR or LF. Makes it annoying for interactive use. So I wrote a quick tool to insert into that pipeline. After a certain timeout after the input stops, it will force the printer to flush its buffer. Took a little while to figure out how to do that, too; turns out there’s a command ESC J that takes an increment for vertical spacing in 1/216 inch, and accepts 0. So I can send \x1BJ\x00 to flush the buffer. I can run it like this:

TERM=escpterm telnet localhost | escpbuf > /dev/lp0

That leaves another problem, though: the printhead is right over the text. (Even though it moves to the right of the printing position, and then moves back left for the next character to print.) I modified the program to roll the paper out a bit, and then reverse feed it to continue printing the line. But that is slow and, I suspect, tough on the stepper motor.

Also, I have crafted a terminfo file for the Epson-compatible dot-matrix printers (which are almost all of them), which can also be found at the above link.

So here’s the question, for anyone that has used a real teletype:

Did the printhead obscure the text there too, or could you see the entire current line at all times?

From Dell, a Uniquely Terrible Experience

Hardware

Ah, Dell. Seeming inventors of the tech support pit of bureaucratic indifferences, inventors of the flamingo pink Inspiron, perpetrators of fraud in New York…

I have, for over a year now, been on a crusade trying to get them to stop sending me their Dell Home and Home Office catalog to my mailbox. It has been a bundle of fun, let me tell you.

They have a nice-sounding privacy policy. It says you can opt out of all their mailings by filling out a form online. Yeah, good luck with that. First of all, there are different forms for different departments at Dell. I’ve filled out them all, multiple times. They do nothing whatsoever. Perhaps they use them as lists of known-good addresses to send new advertisements to, rather than lists of people to remove. Oh well.

Now, unfortunately I feel compelled to bore you with the saga so far, involving telephone hang-ups, broken privacy policies, and the like. But there is a silver lining at the end, in which I submitted a request to the postal service asking them to block Dell from sending me any more mail, and it appears that they are very likely to violate Federal Law any day now.

I have called them about it. Dealt with the old “let me transfer you to the correct department” then hang up on me ploy. Spoken to people that have promised up and down that I’ll be off their list in 30-60 days. It’s always 30-60 days, isn’t it? Very convenient that I can’t tell for 2 months whether or not they’ve processed my request.

I’ve tried their online chat. One of my attempts went like this:

Session Started with Agent (Sneha Ranga)

Agent (Sneha Ranga): “Due to circumstances that have affected Dell Communications I am temporarily unable to pull up any information. The down time is temporary. We apologize for the inconvenience, as we value your time as a customer. Please contact us back after an hour.”

Session Ended

Ah Dell, only you could reach such a pinnacle of customer service. /kicking someone out of a chat room before they have a chance to say a word.

Finally, last fall, I blogged about the situation (that’s the link above). Debbie from Dell read the post and emailed me. Great, I thought. She asked for my address information and catalog information and sent me a removal confirmation:

From: Debbie@Dell.com
Date: Thu, 18 Oct 2007 13:08:18 -0500
To: jgoerzen@complete.org
Subject: RE: Dell mailing list

Thank you, Mr. Goerzen, your request to have the below address
information removed from our marketing lists has been received:

[ my address here ]

We will process your request promptly. However, it may take several
weeks for some changes to take effect. If you are still receiving
catalogs after thirty (30) days feel free to email me. Sorry for any
inconvenience you may have experienced.

Thank you,
Debbie

So that was October. In December, I replied to that message, saying: “I received another mailing today, and it’s been nearly 2 months since your initial message. If there’s anything further you can do, I’d appreciate it.” Debbie said, “I am very sorry Mr. Goerzen, I will resubmit your request.” Guess how successful that was.

So in February, I manage to figure out a way to send in a support ticket without having a Dell system serial number. I wrote:

I keep getting your Dell Home and Home Office catalog. I have tried for months to get off your mailing list. I have called in, talked to people in multiple departments, who have promised to remove me from the list. I have contacted you online. NOTHING IS HELPING. This has gone on for MONTHS.

PLEASE NEVER SEND ME MAIL AGAIN, EVER, AND DO NOT RENT OR SHARE MY NAME.

My address is above.

The code on the mailing I received is: [ snipped ]

The form letter I got back said:

If you are currently receiving our catalog or mailings and would like to be removed, please visit the following web page and select the appropriate link under the “Opt-out of direct mail, phone or fax communications” heading: http://www.dell.com/OptOut

I replied, saying that form didn’t work. Guess what I got back?

Thank you for signing up for Dell Email Subscriptions. Please save this email for your records.

Yes, that’s right. Asking them to take me off their postal mailing lists got them to PUT ME ON their email lists. ARGH.

So they eventually manage to correctly take me off the email list, and of course promise to do the same with the postal list. This back in February.

I contacted them again in March and July, only to have a similar stupidity-laced run-in with clueless form-answer-laden Dell support reps. Each one claimed to have now, finally, and permanently removed me from the list. It never happened, and none of them lifted a finger to find out way, and no amount of begging could make them.

So, here’s the good part.

Junkbusters has spent years educating people on how to get rid of unwanted mail, and documents getting a prohibitory order against the sender. It was originally designed for people that didn’t want to receive obscene advertising mailings, but thanks to the happy fact that one non-adult-mailer challenged a prohibitory order all the way to the Supreme Court, you can now get prohibitory order against anyone. Yes, even Dell. (The supreme court’s ruling even gave an example: you can prohibit a clothing catalog if you want.)

And last month, that’s exactly what I did. The USPS sent me back a copy of the letter they sent to Dell, as well as a second page with instructions on reporting violations. Here’s the letter they sent to Dell:

dell-usps

Somehow I get a chuckle over some Dell mail clerk trying to figure out how an 11-pound laptop is sexually provocative.

From August 25 on, it is a federal offense for Dell to send me another Home and Home Office catalog. This is a branch of criminal law, not civil law. That is, it’s the maybe-go-to-jail branch of law.

How disappointed I was to receive yet another catalog from them today. If only they had waited 5 more days, I could have turned them in now.

Oh well. There’s always next month’s catalog. Let’s just hope the clerk that received the USPS letter removed my name with a better system than everyone else at Dell uses, eh?

Am I being scammed?

tc1100 tablet, , , ,

So today my auction for the tc1100 tablet PC ended. The winning bidder:

  • Is registered to eBay with a Malaysia address
  • Wants me to ship to a Nigeria address (I specifically said in the auction that I do ship internationally, but I ship only to PayPal verified addresses — and I doubt that anybody in Nigera has one)
  • Uses the name “Strong Buyer” in e-mail From line. (There was a real-sounding name in the message from eBay, and the person wants me to ship to a “stepson” in Nigera, also with a real-sounding name)
  • Only registered on eBay today
  • Asked me to send it via DHL, which costs about $250, compared to about $70 with USPS Global Express Mail to Nigeria
  • In the auction, I asked people to “ask the seller a question” to get shipping quotes to their country before placing a bid. This person didn’t (several others did).
  • Has a free throwaway email account (not as well known as hotmail, but the same sort of thing)

I replied to the buyer’s e-mail giving shipping prices to Nigeria and Malaysia, and restating my policy of shipping to only PayPal Verified Addresses.

So what do you all think? Is this a scam?

I was shocked at the amount of scams that sellers on eBay are exposed to these days. I’ve never seen this before, even just a few months ago when I sold my last item on eBay. But with this one, spammers and scammers are using the “ask seller a question” interface. One person tried to get me to use an eBay phishing clone site. Quite a few tried to get me to sell to them off eBay, to people in China, using a non-reputable billpay service. And there was just some generic spam.

So all that, plus the fact that they want me to ship to Nigeria, plus the fact that the person just registered on eBay today, is making me nervous.

So it seems odd, but I can’t quite work out how somebody would actually defraud me here. Also, I’m interested in what I should do if it is a scam.

Now I’m a little annoyed at HP

Hardware, ,

So, a little while ago, I wrote about why I like HP. This week, I’m starting to be annoyed at them.

My employer just bought nearly $100,000 worth of HP hardware. We get a new MSA1500cs Fibre Channel SAN (with redundant controllers, FC switches, disks, etc), a new blade enclosure system, three blades to start with (all of them, at minimum, dual dual-core Opterons with 4GB RAM, and some considerably more), a rack to put all this in, etc.

So we’re starting to set all this stuff up. I’ve got Debian installed on an NFS root for testing the blades and how they interact with the SAN.

The blades have an integrated dual-port QLogic QLA2312 Fibre Channel adapter. The Linux kernel has a built-in driver for this (qla2xxx), which detects it and, so far at least, works fine. We want to run kernel 2.6.17 because it’s the first version where XFS has decent semantics for write ordering to prevent corruption after a power failure. Plus we want at least a 2.6.16.x kernel because we want to run the latest Xen 3.0 on these blades. (Live migration of virtual servers from blade to blade — this will be great.)

But we learn that HP does not support the kernel qla2xxx driver. HP does not say WHY they don’t support it, just that their own driver is the only one that they support.

After plowing through several annoying scripts to get to their driver, I realize why it fails to install: it is OLD. At BEST, 2.6.14 is the most recent kernel it would even compile against (release date: October 2005), and I think the most recent version it supports is more like 2.6.8 (almost TWO YEARS OLD now). They reference a whole bunch of kernel symbols and macros that were removed somewhere between 2.6.8 and 2.6.17.

I sent a ticket to HP support. Their first request was to run their system information gathering tool and send them the results. Fine, that’s reasonable. I did so. Next they say, gee, you’re running Debian, and we don’t support that.

Argh…. If they tried to compile it against 2.6.17.1 on RedHat or SuSE, they’d get the exact same problem. I told them what symbols they were erroneously using, and a simple grep would have showed them that.

Besides, how many customers are going to be pleased with no upgrade path available for 2 years? I wouldn’t want our kernel version to be held hostage to HP’s slow driver development process.

Sigh.