You know, I really hate it when e-mail inquiries to customer support departments are second-class citizens. The same company that will have me on hold for less than 30 minutes, then resolve my question in 10, won’t even attempt to look at my e-mail inquiries to the same department for 1-2 business days.
What’s the deal here? Why should e-mailers be treated poorly?
Today’s company to shame: Shutterfly, which otherwise has been very good. I’m e-mailing them because my UPS next day air package was delayed by UPS. UPS said they’d issue a refund, but I have to ask for it through Shutterfly.