So, a little while ago, I wrote about
why I like HP. This week, I'm starting to be annoyed at them.
My employer just bought nearly $100,000 worth of HP hardware. We get a new MSA1500cs Fibre Channel SAN (with redundant controllers, FC switches, disks, etc), a new blade enclosure system, three blades to start with (all of them, at minimum, dual dual-core Opterons with 4GB RAM, and some considerably more), a rack to put all this in, etc.
So we're starting to set all this stuff up. I've got Debian installed on an NFS root for testing the blades and how they interact with the SAN.
The blades have an integrated dual-port QLogic QLA2312 Fibre Channel adapter. The Linux kernel has a built-in driver for this (qla2xxx), which detects it and, so far at least, works fine. We want to run kernel 2.6.17 because it's the first version where XFS has decent semantics for write ordering to prevent corruption after a power failure. Plus we want
at least a 2.6.16.x kernel because we want to run the latest Xen 3.0 on these blades. (Live migration of virtual servers from blade to blade -- this will be great.)
But we learn that HP does not support the kernel qla2xxx driver. HP does not say WHY they don't support it, just that their own driver is the only one that they support.
After plowing through several annoying scripts to get to their driver, I realize why it fails to install: it is OLD. At BEST, 2.6.14 is the most recent kernel it would even compile against (release date: October 2005), and I think the most recent version it supports is more like 2.6.8 (almost TWO YEARS OLD now). They reference a whole bunch of kernel symbols and macros that were removed somewhere between 2.6.8 and 2.6.17.
I sent a ticket to HP support. Their first request was to run their system information gathering tool and send them the results. Fine, that's reasonable. I did so. Next they say, gee, you're running Debian, and we don't support that.
Argh.... If they tried to compile it against 2.6.17.1 on RedHat or SuSE, they'd get the exact same problem. I told them what symbols they were erroneously using, and a simple grep would have showed them that.
Besides, how many customers are going to be pleased with no upgrade path available for 2 years? I wouldn't want our kernel version to be held hostage to HP's slow driver development process.
Sigh.
Comments
Fri, 16.05.2008 15:19
Quite a painful story you tell , making me feel so god damn l ucky. Interestingly, here in S outh Africa, there's bee [...]
Thu, 15.05.2008 05:01
In general, it is impossible t o prove that something is rand om, and difficult to ascertain that something is suffi [...]
Thu, 15.05.2008 00:24
There should be testing of pat ched programs before they are released, when feasible. This bug could have been caug [...]
Wed, 14.05.2008 16:58
Sure, it's only modifiable if it's a pointer... but pointers are the only practical way to pass many things: strin [...]
Wed, 14.05.2008 16:47
"Especially since you may be d ealing with functions that cal l other functions 5 deep, and one of those functions m [...]
Wed, 14.05.2008 16:22
Imagine that you are knowingly breaking the law by not apply ing for the appropriate visas. Not only that, but you [...]
Tue, 13.05.2008 18:59
I have heard that argument bef ore, and frankly, I'm unconvin ced. I am not aware of any Am erican jurisdiction wher [...]
Tue, 13.05.2008 18:55
What a wonderful point and pos t. You're quite right, and it 's high time we all revisit th e notion that legality d [...]