I can honestly say, i like my dell PC and Dell has made some good products in the past. But, this mailing list junk mail saga has made me vow never to buy from them aagin. One catalog every few months, and i may have let it slide, but literally, i get the same dumb offers 3x a week.

Go away Dell!!!

And how do you go about reporting continued violations to the postal service?
Good luck

To the “just recycle it” people: if the mail goes straight to the recycle bin, the company has no idea whether you read their mail or not. Unless you respond to them, you will remain a potential customer and they will continue to mail you.

Believe me, I work in I.T. and the organization I work for is notorious for mailing people for years without a response. Many places are happy to take you off their lists, because it ends up saving them a great deal of money.

That doesn’t change the law, by which a citizen is entitled to the prohibitory order.

As to the “recycle bin” approach, the mass mailer can also comply with the citizen’s request. Instead, they have systematically lied to the person (John) and essentially answered with their middle finger.

As to the penalties, I don’t think the USPS prosecutes anyone. The threat of loss of a bulk mailing permit is far more effective than a fine.

- stan

If so I don’t think he need worry about DELL challenging the claim.

Stop concentrating on the pictures. Here DELL seem to go out of their way to make the pictures such that only a hard core Python programmer could find it an appealing read.

Shut your eyes and feel the texture. Especially the snug plastic wrapping.
Perhaps I should have studied law.

Bear with me here:
You call a few years back to buy a computer, and complete the purchase. You are given a ‘customer number’ that number is classified by business size and other valuable metrics and filed away in the ginormous database.

You call in a few years later and buy a replacement molex cable or something and the sales rep that has you on the phone, rather than extensively searching, confirming, and using your existing customer number (which is rather difficult considering all the data diversions and the inherently dynamic nature of the data) creates a new, secondary ‘customer number’

Now you are in the system twice.

Everytime you call and yell, and don’t give them the customer number for the offending account, they do a search, grab the first account, and make the requested changes.

You have to fight data with data, not with emotions.

I have yet to see a computer catalog from anyone that wasn’t pretty unambiguously sexually provocative. Sex sells.

But the spam just keep on comming.

I, on the other hand, find flamingo pink Inspirons in my mailbox *incredibly* offensive.

Furthermore, the opt-in part only works effectively for phone calls and email as well as direct mailings (addressed to you). It doesn’t work for “all residents of A” type mailings.

I’ve heard that the postal service has its own enforcement powers, so you don’t have to get real federal prosecutors involved. If that’s true, then maybe they’ll take it more seriously.

I suppose we’ll find out next month.

So I am surprised that anyone would think it is strange to do this. Yes, of course it is easy to just recycle all the junk you get.

When we moved a year and a half ago, we got no junk mail. None! Well, OK, once every 2 months we’d get something addressed to my grandpa.

So since we started from nothing, I’ve been tackling any new junk mail we get to keep it there. Every catalog company or junk mailer that sends us things gets a polite request to take us off their list. Every single one of them has complied in a timely, reasonable fashion. Except for Dell.

For awhile, the Dell magazines went in my “contact them to get off their list” pile. But the situation got so ridiculous that I had to do something about it. Hence my blog post last year, trouble tickets, etc. They are violating their own privacy policy, and are either lying to me about removing me or have a systemic failure.

If nobody stands up to them, then they walk all over everybody.

I for one want to exercise my Federal right to take control over my own mailbox and stop getting junk mail in it. And right now Dell is the only company that’s causing me a problem.