Comments on: Hey Dell, Can You Hear Me Now?

By: John Goerzen

John Goerzen — Sat, 13 Oct 2007 01:00:12 +0000

For what it’s worth, I emailed this person more than 24 hours ago and haven’t heard back yet. I’m not too hopeful.

By: ljnd

ljnd — Fri, 12 Oct 2007 15:17:07 +0000

Really amazing customer service – not. You might try posting your experience on http://www.measuredup.com – it’s a new consumer website where people can share their experiences with a variety of businesses, both positive and negative. It’s pretty cool and your post would be very useful.

By: Dell Customer Advocate

Dell Customer Advocate — Thu, 11 Oct 2007 16:08:26 +0000

Dear Mr. Goerzen,

My name is Debbie and I am located at Dell Headquarters in Texas. I work on Dell’s blog support team. I definitely want to apologize for the unwanted Dell catalogs you have received. If you will email me directly, I will remove your name from our mailing list. I look forward to your response.

Sincerely,
Debbie
Dell Customer Advocate
Email: Debbie@Dell.Com

By: WAS

WAS — Thu, 11 Oct 2007 03:21:47 +0000

I also get Dell ads in the mail.
Dell called me about a year ago, asking if I had purchased a computer from them online. [quote="WAS"]no[/quote]. Than they told me that an order had been placed on Dell’s web site using my identity and that I should notify the credit bureau’s of identity theft, normally a good thing, right. Well it turns out it’s not such a good thing in all respects. I got my credit report from Experian (Dallas) listing an address where I had never lived. It took more than 3 months and 10 or 15 calls along with the paperwork to Experian before the address was removed from my credit file. Much the same kind of, as I call it, “artificial unintelligence” from Experian customer service, as you describe in your post above with Dell. Meanwhile, in my further discussions with Dell’s financial dept.,among them, one supervisor and several reps that were no longer employed by Dell when returning calls, as I was told.
Must give pause, Hummm.
To make a long story short, I was told, if I wanted “any information” regarding the online transaction made using my identity, I would need a subpoena. Than after speaking with several identity theft attorney’s in both New York and Los Angeles, found that none of them wanted to take the case. Meanwhile, and on and on it goes. Are there any stops on this merry go round?