Comments on: Cingular… doesn’t suck?

By: Anonymous

Anonymous — Tue, 06 Sep 2005 16:36:58 +0000

I’ve been with them 5 years and I agree that customer service is nice and helpful… but its more like a kiss on the neck as they rape you. The company in whole has found several ways to put burden on me… including a scam experience with the local representative and in the end of my last contract… denied giving me much options of an upgrade. I have a good friend working as customer service for them in an abroad country, and you couldn’t ask for someone sweeter to help out… still the respect for existing customers sucks. I’ve ventured to a new company… ironically Sprint. I’ve been happy since. Just depends on the situation.

By: jgoerzen

jgoerzen — Mon, 18 Jul 2005 16:23:54 +0000

I've also posted a Cingular review here.

By: jgoerzen

jgoerzen — Sun, 17 Jul 2005 22:41:59 +0000

That’s interesting; I was a contractor at PrimeCo at the time it went through a merger nobody liked that either.

I have spoken to Cingular support (I’m about to post a more in-depth review), and although one call did last for 60 minutes, I did eventually get an answer and felt like everybody was indeed trying to be helpful. Much less upsell pressure from Cingular than Sprint as well.

By: macaddiict

macaddiict — Sun, 17 Jul 2005 08:31:33 +0000

Hope your positive experience with Cingular lasts. I think you’ll generally find that the sales department is always more knowledgeable and friendly than the service department, no matter what company you are dealing with. I worked for AT&T Wireless in a customer call center right around the time of the Cingular takeover and from the inside Cingular seemed like a terrible company to do business with. Every “customer friendly” policy that AT&T Wireless had in place was replaced with something that cost the customer money or convienience, and emphasis in the customer support department was more on upselling services than actually helping people. It was only a summer job, but after the Cingular merger I was counting the days until I got out of there.

By: lostnihilist

lostnihilist — Fri, 08 Jul 2005 14:34:18 +0000

I wouldn’t give Cingular such a high rating. I spent two weeks trying to buy an nice phone that was quad-band and had SyncML. The people in the store thought I was crazy. They refused to help me identify which phones had such options or if the country I was going to had GSM. Sure, this is stuff I COULD have done on my own, but the purpose of me going in to the store to talk to a sales rep is that s/he should already have this information or be willing to work for their pay and help me find it. This wasn’t just one sales rep. I went in a couple of times and talked to different reps and their response was all the same: check out google.

Result: I’m in a foreign country without a phone and am upset b/c I’m paying for 3 months of service in the states which I can’t use.